Contemporary Instruments for an Outstanding Customer Support
Contemporary Instruments for an Outstanding Customer Support
Contemporary Instruments for an Outstanding Customer Support
Your callers expect excellent customer care when they contact your company. CallTel delivers service with polite and helpful associates that are willing to answer calls promptly and listen attentively to your customers’ needs. Each phone call is handled according to your instructions. We can access your FAQs for answers or create them for you. Unresolved issues are then escalated to the appropriate person on your staff for resolution. CallTel documents all contacts accurately to ensure proper communication back to you and your staff.
Why Use CallTel?
Savings
SavingsYou can minimize unnecessary in-house call center labor, facility and technology investments by outsourcing your customer care needs to us. Rely on us during peak periods, after-hours or in the event of an emergency.
Flexible Customer Care and Customer Service Solutions
Whether you have a steady flow of call volume or prickles in traffic, be confident that CallTel can deliver quality care. The scalability and flexibility of our contact center sets CallTel apart. CallTel has a dynamic ability to promptly modify capacity to meet clients’ needs, precisely matching associates to volume; making our operations extremely efficient. Furthermore, our decentralized model enables CallTel associates to represent the culture and unique taste of various corner of the country. Projects are put in departments that have the best cultural match to associates. The variety of telephony means that technology is matched to the needs of each project; ensuring that all clients are well-served and not billed for services they don’t need.
Multilingual Support
Do you have a large number of non-English speaking customers? Depending on the project, CallTel can employ native speakers of Yoruba, Igbo, Hausa and Benin as part of our base services.
Contemporary Instruments for an Outstanding Customer Support
Every element has been carefully designed to reflect your brand’s values and provide a customer care level that boosts loyalty.
Friendly and Skilled Team
Our representatives are highly trained to become extensions of your company, providing excellent customer service that fosters relationships and increases brand loyalty at every turn.
Order Taking and Processing
Our effective order-taking and payment processing services streamline the consumer purchasing procedure from the first greeting to the last payment.
Prompt Resolution
By resolving most issues on the first contact, our staff increases customer satisfaction while saving time. Customized escalation methods will be used for concerns that are more complex.
Customized Scalability
Our support staff and infrastructure can easily scale up or down to meet your changing demands. At every stage, we take seasonality and abrupt growth into consideration.
Achieve More With No Extra Work
Transform your customer service from an obligatory task into a valuable resource that yields a profitable outcome.
Increase Support
You can prolong your support capabilities and avoid the stress of overseeing an in-house team by outsourcing your customer service to CallTel.
Drive Sales
CallTel team are experts in detecting potential sales opportunities, converting inquiries into revenue
Guard Your Reputation
Your reputation is crucial in today’s competitive market.
Increase Support
You can prolong your support capabilities and avoid the stress of overseeing an in-house team by outsourcing your customer service to CallTel.