High-touch Services And Support For Insurance Companies
Our Mission
CallTel’s insurance call center provides comprehensive telephone services and support to agents and clients in the property, casualty, life, and health sectors, as well as full telephone support, providing tailored member services, screened leads, and process claims
How CallTel Insurance Call Centers can help you
CallTel boosts your brokerage with our professionalism and industry knowledge. All phone calls, emails, and web chats are answered in your company name and your clients will appreciate the enhanced service.
Contact center services for insurance brokers:
- Live customer support by telephone, email, and web chat
- After hours answering
- Call routing and transfer
- Urgent call handling
- Appointment and schedule management
- Voicemail services
Enhanced Call Routing And Forwarding Process
CallTel streamlines the inbound call routing process to connect with the appropriate person at the right moment, cutting down on the average time needed to file claims or implement improvements that enhance customer satisfaction, foster trust, and preserve a competitive advantage
Increased Rates of Conversion
At CallTel, we combine performance measurements, real-time coaching, team supervision, and continual education with sales process data to achieve unequaled outcomes
Scalable Solutions
CallTel’s individualized contacts with clients increase satisfaction by demonstrating consideration and proactiveness regarding their insurance needs, enabling regular and proficient correspondence with policy holders, guaranteeing they are abreast with fresh proposals, modifications to policies, and proactive actions to undertake
Extensive System Management
CallTel’s highly skilled call center representatives guarantee seamless operations, customized to your unique business setups and requirements to effortlessly handle every aspect of various insurance plans.