Property Management Answering Service
Our Mission
Provide round-the-clock assistance to both tenants and properties
CallTel’s Building Maintenance Management Service is an economical, highly effective web-based property management technology that may help restructure your work order operations and maintain your occupancy optimal.
CallTel’s simple work order interface is easy to use and understand
CallTel will
- Monitor your open and closed work orders and in-progress maintenance in real-time
- Review reports of open and closed maintenance issues including details such as the status, the time it took to resolve the problem and any escalations
- Know what the problem really is before you arrive at the location
- Analyze and track the productivity of maintenance employees
- Review service requests, status and timeliness of repair for each property
- Advise residents and employees of building and unit status, and give them instructions should properties be damaged or destroyed
- Let management staff instantly access links to key information on each property
- Add hotlines, answering and dispatch services to your maintenance program to ensure timely processing, no missed calls and satisfied tenants.
With CallTel’s Building Maintenance Management, you can keep everyone involved in your property maintenance on the same page, ensuring occupants stay satisfied and work orders are processed efficiently
Simple Integration
With CallTel’s Property Maintenance Management service, you can update your online maintenance schedule, track repairs, and keep an eye on property issues year-round without having to install any hardware or software
Optimized Resolution Path
Our trained team handles maintenance requests and problem reports. They can also file tickets, prioritize calls, issue work orders, and, in an emergency, contact on-call maintenance professionals and first responders at any time of day, including weekends and holidays
Optimized Occupancy Rate
We maximize your property occupancy by scheduling lease appointments efficiently, allocating leasing staff resources effectively, and improving the customer experience
Centralized Communication System
CallTel simplifies interactions for your business, providing effective and efficient handling of tenant inquiries and issues, ensuring customer satisifaction.
Unparalleled On-Site Support
Use an intuitive chat widget to lead potential customers, landlords, and tenants through your website in real time.
Industry-Specific Expertise
Provide expert assistance through a team of answering agents who specialized in the real estate and property market.