Answering Service | Virtual Receptionist

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Call Center Services (Overview)

CallTel provides full-service Inbound, Outbound, Electronic and Business Process Outsourcing (BPO) call center services. We offer customized contact center solutions for your business that go far beyond the standard telephone answering and call center services.

CallTel's Call Center Services

CallTel's call center services are performed by tele-services associates in a call center environment and include everything from answering the telephone to handling product recalls. You can outsource to CallTel practically any business process done either by phone, web or email. You can use also our services to extend your reach into emerging markets, provide stronger customer support or retain your existing customers. We also offer services for all aspects of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by reduced staffing, office space and overhead costs.

    Inbound Sales

    Answering services tailored to the needs of small enterprises.

    Cross-Sell / Up-Sell

    We Cross-sell your products or services, and Up-sell your customers on upgraded products and services.

    Events Registration

    Competent, live telephone answering nights, weekends, and holidays.

    Dedicated Agents

    Selecting CallTel's dedicated staffing for your call center needs is essentially depending on people who actually understand your business to answer your phones

    Direct Response

    Calls transferred and routed right to your team - whether they're in the office or out in the field.

    Lead Generation & Qualification

    CallTel's Lead Generation and Qualification Services can help you recognize target markets and gain useful information about your potential B2B and B2C customers.


    CallTel conducts both inbound and outbound Survey campaigns using state-of-the-art email based technology.

    Telesales (B2B & B2C)

    CallTel's dedicated telesales associates will manage your Business-to-Business (B2B) or Business-to-Consumer (B2C) telesales programs!

    Appointment Setting

    Innovative, free inbound and outbound tools easily integrated into your existing website.


    CallTel can set appointments for your business. Your team is constantly trying to keep up with the demands of their schedules, but with CallTel's Appointment Setting Services, we will take your contact leads, make the cold calls and set appointments for your sales tea m.




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The CallTel service has been a tremendous help to our business. We have sold several properties and closed many leads on the weekends - a time when our incoming calls were previously going to voicemail or unanswered

Paul Okhomina,
GM, Walden Properties