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You have a product recall – now what?

You have options with CallTel. CallTel offers custom a la cart recall services for your business.


Product Recall Services for Your Business

Product Recalls can be very expensive and time consuming for your business. If this not conducted properly, a recall can also ruin your company reputation and break the consumers' trust in your brand and company. CallTel's Product Recall Services provides your business with a direct link to your customers, ensuring that precise recall information is available in a timely manner.


This boosts your brand's customer relationships with clear crisp communication that addresses their concerns and resolves return, refund and/or repair issues.
Use our product recall services to:

  • Reassure customers
  • Give customers the information and service they need
  • Retain customer loyalty
  • Promptly deliver parts or replacement items
  • Process, handle, forward or dispose of returns



Use CallTel's Expertise for Your Product Recall

Trust CallTel to set-up and manage your product recall effectively. Our robust contact center enables CallTel to support product recall programs.   All CallTel Recall programs are scalable to fit the needs and capacity of your recall, whether a natural or man-made disaster occur, incoming calls suddenly spike or staff need to be reduced as your product recall reaches conclusion.


Managing Your Product Recall

CallTel's product recall associates are experts at answering customer calls, providing necessary information, and relaying instructions for disposing of defective products.


Product Recall Call Center Services

Depend on CallTel's Product Recall Services to deliver accurate and timely information to your customers by:

  • Contacting your dealers and resellers
  • Reducing annoying caller wait times
  • Using outbound product recall notifications
  • Saving you money on equipment and staffing during a product recall

Product Recall Service Programs

CallTel's Product Recall programs deliver a wide range of product recall services, including:

  • Product Recall Planning & Prevention - for organizations that are not currently involved in a product recall but are taking proactive steps in preventing problems that lead to recalls before they happen and ensuring timely response if the event of an occurrence.
  • Product Recall Help Desk Services – for organizations that primarily need answering service and customer help desk support to handle the high volumes of customer phone calls.
  • Product Recall Fulfillment Services – for organizations in need of a full spectrum of services ranging from email notifications, answering services to fulfillment services including processing and/or warehouse services for returns and replacements.
  • A La-Carte Product Recall Services - for product recall consulting & management companies looking to partner with CallTel to supplement their own services.

Industry Experience

Here is just a sample of the products that CallTel Product Recall Services has or can handle:

  • Cosmetic Product Recalls
  • Pharmaceutical Product Recalls
  • Appliance Recalls
  • Automotive Recalls
  • Electronic Product Recalls
  • Specialty/Gourmet Food Recalls
  • Beverage Recalls
  • Hardware Recalls
  • Animal Food and Supplies Recalls
  • Software Recalls
  • Toy Recalls
Your product or service is not listed?

Contact us! We will work with you to meet your specific needs.
Count on CallTel's Product Recall Services To Meet Your Product Recall Needs!



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  • Make customer care your #1 priority.
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  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.