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Supposing a customer wants to order a product or service at 1:00 p.m. but needs personal assistance. Your client is browsing your website and has a question about your product. Improve their customer service experience with CallTel's Live Chat Services.



Live Chat Services for Your Website Increase Sales and Customer Satisfaction with Live Chat

Live Chat is a great addition to your business' customer interaction strategies. Customers cherish it because of its convenient and instant access to help, sales or customer service. Try it and you will see how it will greatly lower your expenses by allowing an associate to handle multiple customer inquiries at once. Moreover, it can lead to increase in sales from your website.


Competent Customer Service Associates

CallTel's highly trained and skilled live chat associates approach your website visitors over chat to stimulate the right responses, from sales orders to service and support. We use standard response templates that improve reply accuracy, speed and associate productivity.


Easy-to-use, Easy-to-implement

CallTel's Live Chat Service is easy to implement. You do not need to install any hardware or software. No dedicated servers is required, no complicated platform integration issues to deal with and no need for maintenance. Your IT resources can be dedicated elsewhere. Chat does not use Java, requires no special plug-ins and will work with all standard browsers. Your customers will be able to use the service from behind any corporate firewall, because Live Chat utilizes http protocols.
If you already have a chat solution on your website, our associates can be assigned as operators and answer the chat requests for you.


Uses for Live Chat

Here are some examples of how our customers use live chat:

  • Receive Orders
  • Answer Sales Questions
  • Give Directions to Your Store or Office
  • Offer Online Customer Support
Key Benefits
  • Immediate Access to a Live Associate
  • Cross‐selling and Up-selling Opportunities
  • Personal Service at the Point‐of‐sale
  • Customizable Reporting Options
  • Provide Proactive Sales Support
Key Features
  • No Hardware or Software Required
  • Secure Environment
  • Higher Conversion Rates
  • Increased Associate Productivity
  • No Special Setup Interface

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Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.