Answering Service | Virtual Receptionist

 

Your customers, clients and prospects expect a timely response when they email your company.

Make CallTel your "info@," "sales@" or "support@" – saving you time and resources; and giving your staff needed time to handle productive tasks.

Email Management Services designed to suite your business needs

CallTel's Email Response Management is customized for your specific needs.  Our associates can simply sort your emails, forward the messages to the appropriate person or directly respond to the sender using a customized response library.

Quality Email Response

Associates with superior writing, typing and comprehension skills are selected and assigned who will provide concise and prompt responses to your email inquiries. Our associates respond to your emails using your database of pre-approved answers—providing your prospects with accurate and faster response.

Email issues that our associates cannot resolve are escalated to your appropriate staff. If there are truly urgent messages, we can call your employees.

Email Management Program Options

CallTel can save your email communications, giving you peace of mind, so that you never have to worry about compliance or communication discrepancies.

Email Response Solutions:

• Sales Inquiries
• Product Recommendations
• Resolution of Customer Complaints
• Message Forwarding
• Database Entry
• Order Entry

 

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