Answering Service | Virtual Receptionist

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Your customers, clients and prospects expect a timely response when they email your company.

Make CallTel your "info@," "sales@" or "support@" – saving you time and resources; and giving your staff needed time to handle productive tasks.


Email Management Services designed to suite your business needs

CallTel's Email Response Management is customized for your specific needs.  Our associates can simply sort your emails, forward the messages to the appropriate person or directly respond to the sender using a customized response library.


Quality Email Response

Associates with superior writing, typing and comprehension skills are selected and assigned who will provide concise and prompt responses to your email inquiries. Our associates respond to your emails using your database of pre-approved answers—providing your prospects with accurate and faster response.

Email issues that our associates cannot resolve are escalated to your appropriate staff. If there are truly urgent messages, we can call your employees.


Email Management Program Options

CallTel can save your email communications, giving you peace of mind, so that you never have to worry about compliance or communication discrepancies.


Email Response Solutions:

  • Sales Inquiries
  • Product Recommendations
  • Resolution of Customer Complaints
  • Message Forwarding
  • Database Entry
  • Order Entry


Key Benefits
  • Give your Customers prompt Access to your Company
  • Associates Trained in Email Response
  • Customized Response Database
  • Keep Urgent Messages and Leads Fresh
Key Features
  • Live Associates Managing Your Email Accounts
  • Associates can Monitor and Filter Messages by Priority
  • Escalation Procedures Customized to your Needs


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  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.