Answering Service | Virtual Receptionist

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Whatever kind of you hospitality business you operate, the keys to your success are enticing customers and booking reservations. CallTel's warm and efficient Associates answer phone calls, respond to emails, and manage web chats for hospitality providers.



Boost your business with first-class service. We are pleased to offer friendly, exceptional customer care. Calls are answered in your company's name with scripts written by you. Forward your existing telephone number or use the unique telephone number we assign you. CallTel employs talented customer service professionals and inspires them to succeed through compensation, training, and coaching. You and your customers benefit when enthusiastic, competent people make your customers feel welcome.

Expect more than message taking. Customers who make and confirm reservations are more likely to keep those reservations than someone who simply leaves a voicemail. Our innovative backend computer system stores information about your company including call procedures, services, and rates. This means we can answer questions about availability, pricing, and options in real time. We are able to manage reservations on your behalf by directly logging in to your web-enabled calendar and inputting changes, cancellations, or new reservations.

Advance beyond the telephone. In addition to fielding incoming calls, we also offer email and web chat support. Our associates log onto the same database of information for attending to customers through telephone as they do online. Your customers will appreciate the added level of support and availability.

CallTel inculcates your style into our exceptional service. Choose the helpful team with a personal touch to support your hospitality business by contacting CallTel today!


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Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.