Answering Service | Virtual Receptionist

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We Understand the Property Management Industry

CallTel provides comprehensive answering and messaging service solutions to the property management industry. Whether you're managing a residential multi-family apartment community, town-homes, duplexes, commercial or industrial properties, we understand that every missed call is a missed opportunity.

CallTel's property management solutions help to serve your current customers and new inquiries. Our PM Solution Associates are trained to handle many types of property management tasks:

  • Apartment Complexes
    Our knowledgeable PM Support Associates dispatch service providers, answer resident inquiries, and help prospective tenants schedule viewings. We can also serve as your maintenance hotline 24/7/365; residents submit service requests and you decide what happens next.
  • Commercial Properties
    Our aim is to help you work smarter. From leasing inquiries to maintenance requests, our capable live answering telephone support and call escalation procedures increase your efficiency without sacrificing service.
  • Leasing
    With so much to do and so little time in each day, it makes sense to have an extra set of hands on board, every day. Our trained PM Associates guide your clients through prequalification, saving time on your end. We'll also schedule appointments and viewings, so you can fill up your vacancies as quickly as possible.



Seize opportunities even when your office is closed.

While it would be expensive and impractical to keep your office open 24/7, and to employ a receptionist to answer calls and take messages around-the-clock, it's also important that business isn't lost because you can't be there. CallTel PM Support Associates can answer telephone calls 24/7/365 - so that potential lead capture won't be missed, appointments can be scheduled, and maintenance dispatch can be sent out. It's like your office never closed at all.


Emergencies often seem to happen beyond normal business hours – At nights and on weekends.

Our trained PM Support Associates help you deal with related call-in situations.


CallTel serves as an extension of your company.

We look at your business as if it's ours. Accuracy and efficiency are high priorities. We see ourselves as an extension of your company when you're busy serving customers or you are out of the office, so you can depend on quality, personalized, and friendly service - just the way you'd want it - without the need for additional staff.

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Top 10 Reasons to Choose Us

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  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.