Answering Service | Virtual Receptionist

 

CallTel partners with technical support companies to extend your workforce and with companies like yours to act as your support team.

 

CallTel is the favorite choice of technical support companies because of our high levels of customer care. You can rest easy knowing minor issues are being handled even when you're not able to personally see to them. Professional, responsive customer care infuses every service we provide. Our team treats customers with respect, listening and recording complaints in detail.

Team Tech's qualified technicians are on the job. CallTel routes technical support calls to our specially trained technical support team - not a customer service generalist. Before joining our team, associates must have technical support experience and education. CallTel also offers training programs for expanding our associate's knowledge and keeping them up-to-date on new trends. Dedicated staff members - employees assigned exclusively to your account - are a choice option for our customers.

Support is customized to your needs. Telephone calls, chats, and emails are answered in your company name. Our Client Services team defines call handling procedures for your account during set-up. These procedures are displayed on the Associate's computer screen each time the phone rings through to his desk.

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