Answering Service | Virtual Receptionist

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Pharmaceutical Solution

While you serve patients, our healthcare answering solution can help you manage inbound calls. Patients calling your office will receive the same positive and attentive experience with CallTel acting as an extension of your office staff.


CallTel Solutions for the Pharmaceutical Industry

CallTel offers many valuable call center and BPO services for the pharmaceutical industry, ranging from marketing and handling customer care calls to supporting product recalls.


Customer Care

CallTel delivers world‐class customer care with accurate and specific product information, always striving to maintain brand integrity. Our highly trained agents are adept at handling all types of phone calls such as product inquiries, quality complaints, ingredient questions, compound questions, consumer/medical affairs and adverse event reporting.


Product Recalls

When a recall occurs, having a dependable partner who understands your business is needed most. At CallTel, our product recall services are swiftly implemented according to client‐specific requirements.

Our experience in this area not only includes call center recall services, but also quality review, medical information review, reporting and all other recall‐related processes.


Business Process Outsourcing (BPO)

CallTel offers business process outsourcing services in addition to your existing contact center, or on an as‐needed basis.


Outbound Marketing

Having a marketing strategy and executing according to plan is vital to the growth of your company and to the health of your brand. At CallTel, we understand how to implement cost‐effective data collection for surveys that will provide invaluable customer insight and drive customer satisfaction.

CallTel's programs will help you know your customer and be able to speak and respond to them in a language they understand.

CallTel offers vast experience in telemarketing and telesales to leverage that information for profitable results.

Whether you are looking to gain market share, or upselling to your existing customer base, CallTel will be instrumental in achieving those goals.

Pharmaceutical Services Benefits and Features

Key Benefits
  • Timely Reporting and Results
  • After-hour Service
  • Cost‐effective
  • Customizable to Fit Your Campaign
  • Courteous, Empathetic Agents
  • Robust Healthcare Network
Key Features
  • Live Agents
  • Interactive Voice Response systems (IVRs)
  • Live Chat, Email or SMS
  • Direct‐to‐consumer Services
  • Social Media Support

Contact us today to set up call center services for your Pharmaceutical business.


Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

learn more about how teams work
  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.