Answering Service | Virtual Receptionist

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Running a busy medical practice means providing first class care as well as monitoring the bottom line. CallTel works with you to enhance patient service, boost productivity, and reduce costs through our comprehensive medical contact center services supported by Team Medical Associates.

Essential call center services for Medical Practice:
  • Doctor Texting & Message Relay
    We perform call screening, basic information relay, and urgent call transfer are services for doctors' offices daily.
  • Medical CallTel Services
    Forward your office telephone calls to CallTel Associates at any time. We answer your phone calls when you are busy, not available, or all of the time. Our competent and friendly Associates ensure that your patients reach a live person when they call.
  • Transferring Urgent Calls
    We are not a replacement for 911 and medical emergencies should turn to emergency services first. However, for non-emergency urgent calls these are transferred from CallTel Associates to your on-call staff. During account set-up, you decide what comprises of an urgent call. Contacts can change daily as your on-call schedule changes.
  • Managing Appointments
    Our Associates manages your office calendar: setting up, modifying, confirming and canceling appointments. We can make changes directly in your web-based scheduling system – so that changes are promptly reflected.



Enhance productivity by employing a medical-focused answering service.

When your office is full of patients, let us handle your incoming phone calls so that you can focus on providing the best healthcare experience possible.


Why CallTel Team Medical?

  • Medical trained and focused associates versus other one-size-fits-all contact center services
  • Enhance patient service through utilizing friendly, knowledgeable associates available
  • Boost your productivity by employing CallTel services for your incoming calls

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Top 10 Reasons to Choose Us

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  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.