Answering Service | Virtual Receptionist

 

CallTel provides superior answering services at affordable rates for hospitals, clinics and other healthcare organizations. While you're in the business of providing top-notch care, CallTel helps hospitals reduce operational expenses while maintaining responsive high quality client care.

 

CallTel Solution for Hospitals Include:

Call Services

You can direct calls to us at any time of the day or night. We provide overflow, after hours, and telephone answering services for health practitioners.

Urgent Call Transfer Services

Urgent calls are directly transferred to you and your on-duty staff. You decide the protocols that specify which calls are urgent and those that are routine. These contacts can be modified as often as your on-call schedule changes.

Appointment Management

Patients and health professionals make or change appointments via telephone service. Our Associates will immediately notify you of changes or input them directly into your calendar system. We can also call your patients to confirm appointments.

Doctor Message Relay

CallTel promptly answers incoming calls and then inform doctors according to your directions. We can also relay messages 24/7/365. On-call contacts and paging instructions can be changed as often as you'd like.

Helpful, informed Associates provide outstanding care

Our Team Medical Associates are educated about your organization, your rules, and your protocols. We search for employees with interest or experience in the healthcare field. Our rigorous screening and hiring process ensures that only truly committed, enthusiastic people work on your behalf.

Contain and reduce costs with utilizing an outsourced contact center service.

When you choose CallTel, you pay for time spent working with your doctors, patients, and vendors instead of idle time. This efficiency greatly reduces costs as compared to staffing an internal 24x7 phone bank. We are able to handle call thorns with ease, scaling up or down depending on your needs.

Why CallTel Team Medical?

• Trained associates answering calls
• Enhance patient and customer care
• Friendly, helpful associates retrieving calls 24/7/365
• Reduce operational costs by hiring an outsourced contact center solution

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