Answering Service | Virtual Receptionist

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Medical Appoinment Service

Often times, patients need to change appointments. Instead of routing them to voicemail or directly to your own mobile phone after-hours, we promptly answer your phone calls and make immediate modifications to your calendar. Your patients reach our live associates who schedule, cancel or re-schedule appointments daily.

CallTel's Medical Appointment Solution includes inbound schedule management, as well as outbound reminders via email and telephone. Our caring, efficient associates strive to enhance patient care through exclusive service.


You decide how calls are managed.

You establish procedures that guide our service. Patients who schedule routine appointments for instance, would be processed differently from patients who call in to make periodic appointments.


Our courteous associates are trained in health care spheres.

Each associate is trained on health care specifics and how to respond to them. Dedicated associates solutions can be customized to meet your needs. We elevate your professional image with our attention to details and superior service.

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Top 10 Reasons to Choose Us

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  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.