Answering Service | Virtual Receptionist

Healthcare Industry Trusts Our Customer Experience Experts

While you serve patients, our healthcare answering solutions can help you manage inbound calls. Patients who call your office will receive the same positive and attentive experience through a private and secure call with CallTel acting as an extension to your office staff.

  • Pharmaceuticals

    Calltel partners with health plans to acquire new members and retain current ones.

  • Appointment Services

    We work with doctors, specialists, psychologists, and other health professionals to enhance patient service.

  • Medical Offices

    Helping hospitals reduce operational expenses while maintaining high quality, responsive client care.

  • Dental Offices

    Enhance patient service, boost productivity, and reduce costs through our comprehensive contact center services.

  • Hospital/Clinic

    Calltel enables you to enhance customer service, increase order size, and land additional sales.

  • Healthcare Professionals

    Our Team Medical offers exceptional acquisition and retention strategies for pharmaceutical companies.


Let us care for you!

CallTel's after-hours healthcare call center solutions offer compassionate and understanding live interaction with your brand. With years of experience, CallTel Customer Experience Experts act as a calming and sympathetic voice for patients and family members and is attentive to privacy and sensitivity concerns.

When a patient calls, they want to reach someone who is both compassionate and competent. Our medical answering services team, Team Medical, enhance patient satisfaction and retention through our superb professionalism and empathy.

You decide how we manage your patients. You delineate protocols during the sign-up process that determine how each situation is handled. On-call information, scripts, and rules can be changed as often as you'd like. Health care professionals rely on our helpful U.S.-based Business Support Associates 24 hours per day, 7 days per week, 365 days per year because Calltel's Team Medical is anything but a typical physician answering service.




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The CallTel service has been a tremendous help to our business. We have sold several properties and closed many leads on the weekends - a time when our incoming calls were previously going to voicemail or unanswered

Paul Okhomina,
GM, Walden Properties