Answering Service | Virtual Receptionist

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CallTel's team provides exceptional support after hours through emails, chat and telephone for financial lending, mortgage and loan professionals.


Potential clients buy cars, research refinancing options and investigate commercial lending companies during any time or day of the week. When they can't find what they're searching for online, they'll contact your competitor. Choose CallTel's team to step in when you cannot rather than ignoring these potential clients because your office is closed.


You decide how calls are handled and channeled

We can take simply message or a loan application depending on your script. We contact once we have a lead in hand. We can transfer calls to you, or answer application questions - you decide. Our web-based CRM enables us to store specific information about your company's contact details, procedures and services. Each time the phone rings, your company's call handling procedures are displayed on our associate's screen. Messages and applications are relayed to you in whatever form you prefer - email or SMS text message
Service Offerings for other Mortgage & Lending clients include:

  • Live telephone answering
  • Online support via web chat and email
  • Inbound direct response
  • After hours lead capture
  • Loan application completion
  • Direct transfer of top lead grades



CallTel's focused team approach gives the Associates handling your calls an advantage over the competition as they can focus more on a specific industry and small group of accounts.

CallTel trains our Business Support Associates on industry-specific terminology and protocols. We endeavor to be an extension of your front office by demonstrating basic financial knowledge and professional disposition. Each employee is screened before hiring so our clients can relax knowing we are investing heavily in selecting the best talent. From car loans, mortgage loans, loan modification and commercial lending, CallTel's live answering in your brand name gives you a clear advantage over your competition.

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Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

learn more about how teams work
  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.