Answering Service | Virtual Receptionist

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Have you heard any of your customers raving about your services lately? If praises are few and customer retention is on the down turn, we welcome you to try out CallTel's brand of customer care.


CallTel endeavors to please your customers, boost profitability and stability. We are offering top-quality customer care by telephone, email and web chat for banks. Even when your branch is closed, our able associates take messages and transfer calls to the appropriate bank personnel. Your main telephone line or branch phone lines can be forwarded to our team at any time.


Financial Knowledge Boosts our Value

We train our team on basic financial terminology and policies so that we can speak your language. Your customers will experience the difference between employing competent, Business Support Associates from CallTel and the average call center solution.


Calls are answered in your bank's name

CallTel becomes an extension of your organization. The information we gather about your company during account set up - including call handling procedures, offerings and policies displays on our associate's screen within seconds of the telephone ringing. Our innovative system enables us to customize call handling to your exact requirements. Potential employees are thoroughly screened during our exacting hiring process. We do this to ensure confidentiality and discretion across our organization - protecting your interests in the process.

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Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.