Answering Service | Virtual Receptionist

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As a public utility company, it is crucial that your customers can reach you practically 24/7. But what choice do you have if you can't answer the phone?


CallTel can provide call center services beginning from standard telephone answering service to customer service support.

  • Electricity Companies
  • Natural Gas Companies
  • Water and Sewage Municipals
  • Energy Companies


Our skilled and courteous associates answer your customer calls promptly and professionally. Associates will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.

CallTel provides several services for utility companies to include:

  • Telephone Answering Service:
    Do not miss another call from your customers. We can handle all incoming calls, provide back-up support at peak hours and offer after-hours coverage.
  • Customer Service:
    With your approved script, CallTel Associates can manage calls regarding customer accounts, billing, account activation and termination.
  • Interactive Voice Response (IVR):
    CallTel can provide you a self-service menu where your customers can dial one for account details.
  • Live Chat:
    Customers can contact you directly from your website.
  • Email Management:
    We can respond to your customer inquiries via email.

Contact Us Today For Solutions Customized to Utilities Industry

Click here now to request more information


Top 10 Reasons to Choose Us

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  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.