Answering Service | Virtual Receptionist

 

As a public utility company, it is crucial that your customers can reach you practically 24/7. But what choice do you have if you can't answer the phone?

 

CallTel can provide call center services beginning from standard telephone answering service to customer service support.

• Electricity Companies
• Natural Gas Companies
• Water and Sewage Municipals
• Energy Companies

 

Our skilled and courteous associates answer your customer calls promptly and professionally. Associates will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.

CallTel provides several services for utility companies to include:

• Telephone Answering Service:
  Do not miss another call from your customers. We can handle all incoming calls, provide back-up support at peak hours and offer after-hours coverage.
• Customer Service:
  With your approved script, CallTel Associates can manage calls regarding customer accounts, billing, account activation and termination.
• Interactive Voice Response (IVR):
  CallTel can provide you a self-service menu where your customers can dial one for account details.
• Live Chat:
  Customers can contact you directly from your website.
• Email Management:
  We can respond to your customer inquiries via email.

Contact Us Today For Solutions Customized to Utilities Industry

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