Answering Service | Virtual Receptionist

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Retail Industry

Retail Industry Solutions

CallTel offers retail and e-commerce businesses with any-size customer base, opportunity for business growth and profitability. With our retail industry telephone answering and call center support services for retailers, we:

  • Act as an extension of your business
  • Answer phone calls in your company name
  • Deliver messages through email or SMS
  • Provide your customers with associates to answer questions
  • Support the sales process
  • Assist your customers through live chats when they visit your website.



Improve customer support and increase your revenue

In consumer-driven markets, availability, price and service drive buying decisions. CallTel can be your strategic partner in customer support, delivering outstanding experiences in all customer interaction.
CallTel can respond to your customer communication needs through:

  • Answering telephone calls promptly representing your brand with the highest standards
  • Acting as a virtual receptionist dedicated to supporting your sales process
  • Responding to questions or concerns via phone or web chat
  • Capturing revenue through e-commerce transactions
  • Delivering outstanding service if processing returns.

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Top 10 Reasons to Choose Us

See all top 10 reasons
  • Make customer care your #1 priority.
  • Leverage our talent to build your
  • Customize Calltel's extensive
    services for your needs.

Industry-Specific Teams

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  • We segment our call center into industry- specific teams that learn your business.
  • We offer industry expertise to you at no additional cost.
  • Our high employee retention
    means more experience
    for our customers.